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Privacy policy

At P.A.D.S Fintech Software Inc (14038541 Canada Inc), DBA "PADS Financial" or DBA "PADS", located at 200-5160 Boul. Decarie, Montreal, Quebec, H3X 2H9 Canada, we are committed to protecting the privacy of our clients and visitors to our online mortgage platform. This privacy policy sets out how we collect, use, disclose, and protect personal information on our online mortgage platform.

Collection of personal information 

We collect personal information from clients, potential clients, and other individuals who use our platform, including but not limited to:

  • Name, address, and contact information.
  • Financial information, such as income, credit score, and other information necessary to assess mortgage applications.
  • Employment information.
  • Other information necessary to provide mortgage services and related support services.

We may collect personal information through various methods, such as online forms, email, phone calls, or in-person meetings.

Use of personal information 

We use personal information for the following purposes: 

  • To assess and approve mortgage applications.
  • To provide mortgage services and related support services.
  • To communicate with clients and other individuals regarding mortgage services and related matters.
  • To comply with legal and regulatory requirements.
  • Cookies are used by us to track content usage and traffic on the Website.
  • Log data are collected and used to improve the user experience and tailor our content to better meet your needs.
  • We may use other tracking technologies to collect information about your online activities, such as your interaction with advertisements and links on our Website. These technologies may be used to deliver targeted advertising or measure the effectiveness of our marketing campaigns.

We may also use personal information for other purposes with the consent of the individual or as permitted by law.

Disclosure of personal information 

We may disclose personal information to the following parties: 

  • Mortgage brokers and other intermediaries involved in the mortgage application process.
  • Credit reporting agencies and other third-party service providers who assist us in providing mortgage services.
  • Lawyers and other professionals involved in the mortgage transaction.
  • Government authorities and regulatory bodies as required by law.

We do not sell or otherwise disclose personal information for marketing or other purposes without the individual's consent.

Security of personal information 

We take reasonable measures to protect personal information from unauthorized access, use, or disclosure. This includes physical, technical, and administrative safeguards, such as restricted access to information, encryption of sensitive data, and employee training on privacy and security.

Access and correction of personal
information 

Individuals have the right to access and correct their personal information held by us. Requests for access or correction should be made in writing to our privacy officer, and we will respond within a reasonable time frame. We may require individuals to provide sufficient identification and information to verify their identity before providing access or making corrections. We may refuse access or correction if it would interfere with the privacy rights of others, if it is prohibited by law, or if the information is subject to solicitor-client privilege. If we refuse a request for access or correction, we will provide the individual with written reasons for the refusal and information on how to escalate the matter.

Consent 

We obtain consent from individuals for the collection, use, and disclosure of their personal information, except where permitted or required by law. Consent may be expressed or implied, and may be provided orally, in writing, electronically, or through an authorized representative. We will provide individuals with clear and understandable information about our collection, use, and disclosure of their personal information and the purposes for which it is being collected, used, or disclosed. Individuals may withdraw their consent at any time, subject to legal or contractual restrictions and reasonable notice.

Retention of personal information 

We retain personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with legal and regulatory requirements. We have established retention periods for different types of personal information based on the purposes for which it was collected and legal requirements.

Opting out

You may withdraw your consent to our collection, use, or disclosure of your Personal Information at any time. However, withdrawing consent may result in your inability to continue using all the features available on the Website and/or the Services.

Changes to privacy policy 

We may update this privacy policy from time to time to reflect changes in our privacy practices or legal requirements. We will post the updated policy on our website and notify individuals of any material changes.

Contact us

If you would like to access your information, if you have any questions, comments or suggestions, if you find any errors in our information about you, or for more information on the manner in which we or our service providers use your Personal Information, please contact our customer service team at: info@padsfinancial.com.

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